Starting a new intranet? Decide between Classic SharePoint and Modern Communication sites

Over the past year and I half I’ve been privileged to work on work on one of the first modern intranet’s for a fantastic biotech company, Shire. My role is the associate director of collaboration responsible for SharePoint, Yammer, and OneDrive and related technologies. Two companies, Shire and Baxalta were coming together and looking to create a new intranet for the entire company.

As the lead architect for the Intranet and a long term SharePoint guy, I was passionate about being a part of the renaissance that SharePoint was experiencing. Our timing was a bit ahead of the product but we were able to make decisions aligned with our long term goals of modern, mobile, and out of the box even when we needed to build a few temporary solutions to ensure we met the needs of the business.

6 months after the general availability of communication sites, we have launched over 300 communication sites and 3000 modern team sites in our governance first self-service intranet. Being first comes with unique challenges but also some fantastic opportunities to share lessons learned with companies who are redesigning their intranet right now.

I had a great conversation a couple weeks ago with a friend who’s designing right now and was deciding between classic and modern for the root of her intranet. We collaborated on some pros and cons so I wanted to share these with the hopes that it helps others who may be asking the same question.

 What is Classic, What’s Modern?

Classic SharePoint is based on Microsoft’s ASP.NET web technology. The pages are rendered on the server and HTML is sent over the wire to clients. When a user clicks, the page posts back to the server and the server renders the new html. This back and forth can make interaction seen a bit slower as you need to go roundtrip to the server for each edit. This technology was not designed for modern connected devices and works best on desktop browsers.

Modern SharePoint is pages are based on modern web development standards and are written in JavaScript and run on your device for a faster, natively mobile responsive application experience. This new set of experiences was designed for mobility and leverage a number of native iOS and Android applications such as SharePoint, OneDrive, Planner, and Teams.

 Building a Classic SharePoint Online Intranet

Most customized classic intranets in SharePoint rely on master pages for their branding. It is possible but more challenging to customize relying only on css and javascript injection which is more complex and costly but doesn’t have the same supportability challenges.

If you are going to design in classic, please be sure to follow these best practices from Microsoft for the best supportable outcome:

Master Pages

The ultimate in user interface customization.
One can rewrite or customize any aspect of the page chrome giving you the ability to make SharePoint not look like SharePoint.
Customizing Master Pages in SharePoint Online is not recommended by Microsoft.

Avoid customizing master pages. As mentioned above, updates
to the service, may affect the structure of out of the box master pages. If you
have implemented custom master page copying the contents of any out of the box
master page, you will need to further monitor if this out of the box master
page is not updated, and re-implement these changes in your custom master page.

Otherwise, some SharePoint functionality may start behaving
incorrectly, when your custom master page is in use. That’s why customizing
master pages leads to additional risks and maintenance costs, and it’s
recommended to avoid it, when possible.

Mature 3rd Party design
options and templates

A very mature eco-system
of 3rd party options and intranet in a box solutions exist.  These can provide a jump start or cost savings versus developing your
own custom solutions.

Be aware that deep knowledge of SharePoint
development (placeholders, delegate controls, HTML and CSS) required to make
changes to these solutions and they are not generally compatible with Modern

Mature patterns and
tooling for customization

Even within a responsive template, all content must be designed to be responsive via custom CSS as the native webparts and text editors are not designed for

Classic webparts and
customization techniques

Some customization techniques such as JSLINK for list customization, Display Templates for search based applications, or Filter WebParts don’t have a modern

Classic and Modern
Hybrid UX challenges

Inconsistency between Intranet Home and Modern Team and Communication Sites can be confusing to users

Modern Pages in Classic

Classic customization
techniques do not apply to modern pages within the site such as the Document
Library, Lists, Site Contents etc.

Doesn’t support Modern

Does not support Modern
News (rollup to SharePoint Home or Mobile).

Doesn’t support News
Alerts on Mobile

Doesn’t rollup news to a Hub Site

Limited Hub Site Support

No shared Hub Navigation
or shared theme with other Hub connected


Building a Modern SharePoint Intranet with Communication Sites

Microsoft’s fully supported forward direction for Intelligent Intranets. Communication Sites will allow you to quickly create an out of the box responsive intranet and extend where necessary using the SharePoint Framework.

Communication Sites are not supported in the root Site Collection for your tenant so you’ll need to create it under the /sites/ path and use a little JavaScript to redirect to the Intranet. This can be done with no user perceptible impact.


Responsive out of the box

Both the site chrome and all webparts are automatically optimized for modern mobile

3rd Party solutions may be immature

Developers less skilled with modern customization techniques may have a tough learning curve. 

SharePoint developers have traditionally been .NET developers working in Microsoft Visual Studio.  SharePoint Framework is based on open source tools and is written in JavaScript so there is quite a bit of learning required.

Anyone can design a great looking intranet

Easily updated without third party or IT support. 

You need some great pictures and writing skills but significantly lowers the
technical demands for creating a professional responsive intranet.

Consistency between Modern Team and Communication Sites.

Maintains continuity in design and function of rest of the new Intranet and Collaboration Sites. 

If you use SharePoint framework to extend the design, the changes can be easily applied to all modern sites.

Evolving Platform

Continually evolving as Microsoft releases mature the platform.  For
example: Hub Sites, News Alerts, Parallax Scrolling, Image Search and Image Cropping have all shipped since the launch of Communication Sites

Hub Sites

Hub Sites will allow you to connect a number of Site Collections with a common Hub navigation, shared theme, news roll-up and ability to search across all Hub connected

Unlike sub-sites, one can easily reorganize what Hub a site is connected to to adapt as your organization changes over time.

Extensible with SharePoint Framework

Can extend with 3rd Party or custom webparts or extensions on site pages for customized look and feel or functionality

Safer to customize

Modern Customizations are designed to not break as SharePoint evolves and changes.

As an example built in locations for top and bottom user interface
customization will always be supported vs the developer choosing a location on
the page and hoping that it’s not broken by future changes in

Get started with free PNP samples

Large collection of open source Web Parts available from Microsoft Patterns and



For me this is really about aligning with where the product is going to get the best user experience for my company and reducing the amount of rework we’ll need to do over time.

There were some classic sites we build early on when communication sites weren’t available and it’s been painful to go back and rebuild once users have moved in and settled into their sites. For those who are starting now, I’d encourage you to seriously consider if there are hard constraints that would prevent you from starting modern.


I’d love to talk with you about your questions and help as many folks be successful with their SharePoint based intranets as possible. If you’d like to learn more there some great events coming up on the east coast and west coast.   I’ll be at SharePoint Fest DC March 26 – 30, 2018 and SharePoint Conference North America May 21- 23 in Las Vegas


To save a little money on these conferences:

Use code FeldmanDC100 for SharePoint Fest DC March 26 – 30, 2018

Use code Feldman for SharePoint Conference North America May 21- 23 in Las Vegas